Maitland City Council sought to perform a review of its Information Technology Division to benchmark the Division’s services against industry ‘best practice’.
This required an independent consultant with industry experience and appropriate qualifications in the areas of ITIL, Security Management and Project Management. Council appointed David Wheeler, Director of Mitec Pty Ltd, to perform the review and assist Council in identifying areas of its services that could be enhanced.
David’s professionalism and knowledge of the IT environment were quickly identified. His skills enabled the process to be performed in a collaborative atmosphere promoting a frank and honest discussion of Council’s IT functions.
The outcome of the review provided a comprehensive and professional report comparing Council’s IT functions and processes with the Capability Maturity Model (CMMi) and included such areas as IT strategy, IT support, service change management, service definition, security, change management and project management.
The Maitland City Council executive were more than happy with the result of the review and look forward to working with David in progressing the project further to provide a better result for Council.
Jon Dundas Manager Administration and Information Technology Maitland City Council February 2010
FEDERAL COURT ITS
ITSM!!!! ITIL!!!!! Two words which strike fear into the heart of most techies. Who do you call when you need help in the implementation project – David Wheeler!
Professional, knowledgeable and most importantly patient. David covers not only what ITIL means but how to put it into practice. His experience and knowledge in this field has assisted me to grow professionally in this area.
Maryann Juhanz Service Desk Manager Federal Court ITS February 2010
We are delighted to have your assistance. Welcome to Rio Tinto and IS&T and I am really looking forward to working with you to implement Governance and COBIT procedures.
Maree Mostert Strategy and Enterprise Architecture, Information Systems and Technology Rio Tinto
PORT HEADLAND PORT AUTHORITY
David Has been developing our Information Security Management System.
David has demonstrated a high level of understanding in respect of the work being conducted. David’s experience and expertise are excellent in his work with developing our ISMS (ISO 27001).
The outcomes are very good and in alignment with the business needs and Risk profile.
Arun Thavasi IT Manager Port Headland Port Authority
Lifeline Australia – 2011
Lifeline Australia provides crisis support, suicide prevention and mental health support services nation wide through a network of 42 centres and 11,000 paid staff and volunteers. Lifeline receives more than 1200 calls per day every day of the year from Australians in crisis.
We are seeking to develop and implement an IT Governance Framework to ensure appropriate direction and controls are in place for the current and future use of ICT, and ensure suitable alignment of ICT with business objectives. Lifeline engaged David Wheeler (Mitec Pty Ltd) to assist in this implementation, and he has been instrumental in guiding the team through strategy development and providing a framework overview that will enable a successful relationship between the ICT and business principles of Lifeline Australia.
I would recommend David Wheeler to any organisation seeking to develop industry standard IT Governance frameworks and requiring sound leadership in planning such an exercise.
Angus Clelland General Manager Corporate Services Lifeline Australia
AUSCOAL SUPERANNUATION SERVICES
AUSCOAL worked with Mitec to develop and implement an IT Governance framework that will assist us on our journey to a higher level of IT governance maturity and effectiveness. Mitec’s guidance and templates were invaluable in assisting AUSCOAL to implement an effective structure.
General Manager AUSCOAL Superannuation Services
TERTIUS DE VRIES – HATCH ASSOCIATE
To whom it may concern:-
David Wheeler has provided the following professional services to Hatch EMA Joint Venture (HEMA), for the Orica Trident Project; Updated, reviewed and restructured the “draft” Emergency Prepardedness & Response Plan
Feedback: His approach and interaction with HEMA was always professional; Work delivered was accurate and of a very high standard; Reflecting the experience of a subject matter expert… and,
He is a good listener and pleasure to work with
Tertius De Vries – Hatch Associate Project HSE Manager (Orica Trident) Health, Safety and the Environment
Introduction to Risk Management and Compliance
Presented very well, understands Risk Management well. Gives a great overview of Risk Management Legislation, standards and all aspects of business practices Jacky Whaanga – Toll Group
Introduction to Risk Management and Compliance
The course gave a great overvview and linked a lot of loose ends together for me. In this doing this David adapted well to the group and gave relevant information Craig Emmett – Hydro (Tasmania)
Introduction to Risk Management and Compliance
Good presenter, explained well, made my understanding of the course easy Nadia Noor – ESS Super Melbourne
Introduction to Risk Management and Compliance
There is an enormous amount of information required to implement / assess Risk Management. This course provided me with a structured roadmap of how to effectively assess and foresee risk. Very effective presenter! Chris Garrett – Toll Group
Great Score David – simply the BEST again!! (ANOTHER 100% pass for your courses) Managing Director – International Training Provider
One of the best courses I have ever attended. Really learnt a lot. Big thanks to David our instructor Jim Farrell – IT Manager QBE Insurance
David’s Presentation style and explanation were very inspirational !! Senior Executive – Qantas
Excellent Presenter, Great discussions on questions which were asked by group regarding Governance and how to implement this. David facilitated an open and enlightened course which allowed people to maximise the learning environment. Senior Manager – ANZ Banking
Excellent Course. Good course workand exercises. David was good and professional – Good Work! Robert Naccarella – Service Delivery Manager (Northern Region) Hewlett Packard
David’s a great teacher, he draws on actual experience to deliver a relevant and engaging course in what could easily be a tragically boring subject area. Jim Severino SA Team Lead, Atlassian Software
I thought David was one of the most knowledgable presenters I have had in a seminar. His experience and knowledge were extremely useful for my own learning Greg Murray IT Service Desk Analyst, Kelly Services
Fantastic!! Adam Goodes – IT Manager, Bendigo TAFE
The presentation is interactive, under excellent guide from David. Looking forward to further training with David. Seo Hwse – Singapore 07
Everything that was presented was excellent. I knew nothing about ITIL but now I have solid knowledge. Everything was great. David is an excellent teacher and I hope to be in one of his classes again one day in the future. Nathan Ellis, UGL Limited
The entire course was useful; David’s insight into real world experiences relating to the topic was great. Wayne Bozza, NIB Health Funds Limited
I must say I really enjoyed the course facilitated by David Wheeler. He was the best and he really explained the course clearly so that we could understand it. He really is an asset to ALC as he makes sense. Service Assurance Release Manager, NSW
Hi David, I just wanted you to know that ALL students for Centrelink Hobart passed their ITIL exam – excellent. Best Wishes, International Training Provider (No. 2)
Very Good Pacing, never felt bored which is rare for a training course! Excellent trainer, very good explanations and non-boring. Helen Baynes, Fujitsu Change Manager NZ
Good Value, will help for the future and my career Kade Geard, Capital and Coast Health Board NZ
It was very good to have a trainer who was very knowledgeable and came with extensive experience. Much, much better than someone just reading slides and good value regarding the cost of the course. Andrew Robinson, Solent Solutions NZ
Dave was great. Nice small group made it easier Ed Forsman, Director – Essential Network Group (COBIT 4.1) NZ
There was a good deal of discussion encouraged which broke up the PowerPoint Sam Andrews, Senior Security Consultant – Ministry of Justice (COBIT 4.1) NZ
Good Training with real world practical insights! Lukasz Zawilski, Enterprise Systems Architect – Transpower (COBIT 4.1) NZ
Most useful course I’ve sat in 2 years Paul Burns, Project Office Manager – Simonds Homes (COBIT 4.1)
Course was excellent, very informative and at the right level for the audience Edda Rossetta, IT Manager Pentarch Holdings Pty Ltd (COBIT 4.1)
Gave us the tools to take back to work and start using the framework Jason Rees, IT Manager Queensland College of Teachers (COBIT 4.1)
Great Facilitator – Delivered content in a practical way and let the group chat openly about their experiences Cavid Thompson, IT Manager Raytheon (COBIT 4.1 2012)
Fantastic presenter – ensured that each subjet was thoroughly understood. Thank you !! David is an excellent tutor. Julia Pua-Tipokoroa, Flightcentre NZ Ltd
Fantastic course – excellent knowlegable and passionate presenter. The simmulation at the end was difficult and at times painful – but extremly useful. Nick Gillan, Amgen Australia
David has a great way of delivering the course material and applying it to real life situations! Heidi English, Westfield Corporation
The intire training course was very very well done and presented. David presented the entire course with great clarity and information. Metcash Trading Limited, John Salomon
Enjoyed the course, would recommend to fellow work employees. Defence, Mark Vermeer
David Wheeler – awesome dude ! Tim Adams, Counties Power Ltd, NZ
I think it was a great course. David was great, a lot of learning for me. Looking forward to working with Mitec and PDA sometime in the future again. Cheers Polaris Software Lab Pte Ltd, Singh Bedi Gurjot, Singapore (RCV Course)
Very good way of presenting. Excellent at clearing doubts, quite friendly. THANKS Will always remeber this. Vandana Dhingra, Singapore Exchange Limited, Singapore (COBIT 4.1 Course)
Excellent course, thanks to Dave for your energy and anecdotes. Ata McGregor, Porirua City Council, NZ
Excellent presenter clear communication and very good follow through. Tim Barrable, Whakatane District Council, NZ
Excellent tutor, well structured, very clear and practical. David resolved all questions and issues throughout the course. Phil Carter, Bay of Plenty Polytechnic, NZ (OSA Course)
Good Course, Lots to learn, covered all material well, enjoyable. Mark Bird, Release Manager – Macquarie
Excellent Presentation with Excellent knowledge Mamdah Ghauri, Help Desk Analyst – Inchcape Shipping Services Pty Ltd India
Good concise delivery of course, material complimented with “real world” examples that David has aquired by a wealth of experience in the IT industry Carl Tunstall, Service Management – Logica Australia Pty Ltd
Hi David, this seems like a good opportunity to thank you for three excellent training courses you’ve hosted that I’ve attended this year. I certainly couldn’t have acheved this result without you (100% pass) Paul Falconer, A/Director, Major IT Systems – Dept of Family and Community Services
Well Done Dave – I just heard all 18 passed in your recent ITE. We are developing an honour roll and your results deserve to be on this Business Development Manager – Major International Training Provider
Superb results!! – you must be very pleased. Paul Falconers result of 100% is tremendous. Some excellent results all round Managing Director – International Training Provider
Great to do a course that is aligned to job role – very insightful and put a lot of day-to-day into perspective Shane Johnson – Service Desk Manager Technology, Westpac (Adelaide)
Your classes were conducted well. All the students I spoke to had a positive opinion. I’ll definitely let you know should telstra require any help with ITIL Regards – Matthew Jerrin, Telstra
David was GREAT with presenting all the course material. His industry experiences made the course interesting Sasha Michelle Merciera, Telstra
The facilitator – David Wheeler is very knowledgable. Excellent Han Nguyen, ANZ Bank
Very deep understanding of course is demonstrated by David Gurpreet Dhanoa, ANZ Bank
Hi David – It seems you are getting more famous by the course – top 100% result plus Congratulations on succeeding to get another candidate across the threshold to join our newly named “ITIL High Club”!! Adelaide Bank Limited must be thrilled Managing Director – International Training Provider
It seems your National Average has been maintained yet again. Well done – fantastic result with such a decent size group! Managing Director – International Training Provider
Overall it was very good. David was very good and knew his stuff and answered our questions very well Dominic Boyle, Dept Defence
Presentation was great, good understanding of ITIL. Great tips and foundation for me to implement in the corporate world Krishna Ramarathinam – UGL Limited
GREAT real life experience brought the theory to life for me. Matt Forse – Microsoft
David is an excellent teacher with a wealth of knowledge and industry experience, which helps with the understanding of the topics Rhys McMurdo- NBN (Broadband)
David is extremely knowledgeable in this topic, he actively encouraged participation and quickly understood and adopted to the individual learning styles in the room Aledis Kedwell – BPay Group (Managing Across the Lifecycle – MALC)
I found the session most informative – I’ll work with my managers to decide next steps Alan Turner – General Manager Kordia Solutions New Zealand 2012
Hi David, thanks again for your work in the training course this week, I’ve heard a number of people using your ideas already in talking about how we should do things better which is fantastic Mark Priems – ICT Service & Support Team Leader
Just to let you know that I sat the ITIL MALC exam and have successfully passed it Again thank you David for your help, I am hoping we will meet again in near future, Warm Regards Toby Loo – ICT Infrastructure Manager Catholic Education NSW
KAZ TECHNOLOGY SERVICES
Tim Melsom Service Delivery Manager KAZ Technology Services 118 Bennett St. East Perth, WA, 6004
RE: David Wheeler – Lead Security Auditor
To Whom It May Concern:
David Wheeler was employed to lead a security auditing exercise on behalf of the KAZ Group with our customer Department for Community Development (DCD, now Department of Child Protection).
David at all time acted professionally and efficiently, initially in establishing the remit with KAZ and then conducting inspections and interviewing technical and business personnel to gather the necessary information. David had set clear expectations on the remit and scope and delivered on time and on budget to the customer/KAZ.
David’s expertise was evident from the beginning and as a customer I felt confident David would deliver on requirements. As it transpired, the confidence was justified.
David is a competent auditor and led the exercise efficiently and with confidence.
I would happily use David in a similar role again.
Regards, Tim Melsom KAZ Technology Services
QMS CERTIFICATION SERVICES
I am pleased to confirm that David Wheeler is contracted to provide Lead Auditing services for our organisation.
Currently, QMS is accredited by the Joint Accreditation Systems – Australia and New Zealand (JAS-ANZ)
Currently, QMS is accredited by the Joint Accreditation Systems – Australia and New Zealand (JAS-ANZ) to provide certification services in for Quality (ISO9001), Environmental (ISO14001) and Occupational Health & Safety (AS/NZS4801) management systems.
These certification services are provided throughout Australia as well as a number of other countries including Vietnam, South Korea, India and Pakistan.
David Wheeler’s extensive IT industry and auditing experience provides QMS with ISO 27001 and ISO 9001 certifications for JAS-ANZ accreditation.
Australia & New Zealand QMS Certification Services
QMS CERTIFICATION SERVICES
This report has about the right amount of information, both for QMS and the client. Well done.
I’ve met with Client today for some general discussions and feedback from the Client audit is excellent.
I will process things internally now and expect that we should be able to email them their certificate no later than Friday. John McDean General Manager, Australia & New Zealand
QMS Certification Services
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