IT Governance, Management, Information, Technology, Audit, IT & Training
With more than 20 years experience, MITEC combines business expertise with innovative thinking and practical experience in delivering service orientated solutions to a broad range of business and private clientele. MITEC provides services in IT Governance, Management, Information, Technology, Audit, IT & Training to a client-base that is predominately across Australia and throughout South East Asia.
MITEC delivers solutions aligned to international standards and frameworks that are recognised for their capability to establish and maintain effective management systems and governance structures.
MITEC understands the following standards and the benefits they will provide for the business strategy and governance:
ISO 27001:2013 – This is an international standard to manage information security. The ISO/IEC 27001 standard provides companies of any size and from all sectors of activity with guidance for establishing, implementing, maintaining and continually improving an information security management system. Conformity with ISO/IEC 27001 means that an organization or business has put in place a system to manage risks related to the security of data owned or handled by the company, and that this system respects all the best practices and principles enshrined in this International Standard. (This standard has recently had a revision to 27001:2022)
ISO 20000-1:2018 – This specifies the requirements for an organization to establish, implement, maintain and continually improve a service management system (SMS). The requirements specified in this document include the planning, design, transition, delivery and improvement of services to meet the service requirements and deliver value. It is aligned with ITIL methodology.
ISO 9001: 2015 This sets out the criteria for a quality management system. It can be used by any organization, large or small, regardless of its field of activity. This standard is based on a number of quality management principles including a strong customer focus, the motivation and implication of top management, the process approach and continual improvement. Using ISO 9001 helps ensure that customers get consistent, good-quality products and services, which in turn brings many business benefits.
ISO 45001:2018 – This specifies requirements for an occupational health and safety (OH&S) management system, and gives guidance for its use, to enable organizations to provide safe and healthy workplaces by preventing work-related injury and ill health, as well as by proactively improving its OH&S performance. ISO 45001:2018 is applicable to any organization regardless of its size, type and activities.
ISO 31000:2018 – This provides principles, a framework and a process for managing risk. It can be used by any organization regardless of its size, activity or sector. Using ISO 31000 can help organizations increase the likelihood of achieving objectives, improve the identification of opportunities and threats and effectively allocate and use resources for risk treatment (ISO 31000 cannot be used for certification purposes)
ITIL (Information Technology Infrastructure Library) – ITIL is a widely accepted set of best practices that is designed to support an organization in gaining optimal value from IT, by aligning IT services with business strategy. The Information Technology Infrastructure Library is a set of detailed practices for IT activities such as IT service management and IT asset management that focus on aligning IT services with the objectives of the business.
COBIT (Control Objectives for Information and Related Technologies) – This is an IT governance framework for businesses wanting to implement, monitor and improve IT management best practices. The framework is business focused and defines a set of generic processes for the management of IT. Based around COBIT 5 principles – Principle 1: Meeting stakeholder needs, Principle 2: Covering the enterprise end to end, Principle 3: Applying a single integrated framework, Principle 4: Enabling a holistic approach, Principle 5: Separating governance from management.
Our Clients
Client Testimonials
David Wheeler was engaged as Lead Auditor by ETC for an ISO 27001 accreditation audit in October 2020.
David’s knowledge, auditing style and support was excellent throughout the accreditation period and very happy to recommend David a Lead Auditor for this Standard.
I can confidently recommend David as a solid and reliable Auditor, and an expert in his field.
Jenny Barnett Chief Executive Officer
ETC
David’s professionalism and knowledge of the IT environment were quickly identified. His skills enabled the process to be performed in a collaborative atmosphere promoting a frank and honest discussion of Council’s IT functions.
The outcome of the review provided a comprehensive and professional report comparing Council’s IT functions and processes with the Capability Maturity Model (CMMi) and included such areas as IT strategy, IT support, service change management, service definition, security, change management and project management.
The Maitland City Council executive were more than happy with the result of the review and look forward to working with David in progressing the project further to provide a better result for Council.
Jon Dundas, Manager Administration & IT
Maitland City Council
An internal audit report identified that SunWater’s ICT Department had a lack of effective Change Management processes and documentation. In response to the audit report and a revised Strategic Plan, and also for standardisation and stability of ICT Infrastructure, David Wheeler was engaged in July 2015 to commence the implementation of an QMS / ISMS program.
David initially facilitated the implementation of our Change Management process with additional work following on. This program included extensive collaboration across the ICT divisions and business representatives along with workshops and process development work. The Management at SunWater have found David to be very knowledgeable in ISO Systems, and the ability to work with a broad cross-section of personnel. It should be noted that although David had challenges with certain individuals within our ICT department that were resistant to change, the program was completed on schedule and smoothly. David is now proceeding with the next phase of the program, to develop a Service Catalogue with identified services and an appropriate set of SLA’s.
I would not hesitate to recommend David for any ISO Management System implementations.
Iain Teo, ICT Infrastructure Manager
SunWater Limited | Brisbane
Thank you again for your help on our certification for another year, and special mention to you David Wheeler who made the process straight forward and easy to follow.
It was a pleasure to work with you and found your professionalism to be very evident.
Dara Long, Head of Risk & Compliance
Recreo
David Wheeler of MITEC has been MultiMedia Concepts Pty Ltd trading as MMC Learning and Development (MMCLD) Quality Management System auditor since 2015.
We are impressed with David’s efficiency, professionalism and knowledge in his field. We continue to engaged David to assist us in upgrading from ISO 9001:2013 to ISO 9001:2015. In addition, David is assisting us to integrate the Information Security Management System (ISO 27001) as an Integrated Management System.
David takes the time and shows interest in getting to know our goals, objectives and our operation. This enables David to assist MMCLD to better understand the requirements and how they apply to our company enabling us to efficiently bring our company in‐line with these standards. I would recommend David Wheeler to any organisation requiring an auditor or to assist in understanding, implementing and meeting any recognised Standards and Frameworks.
Cary Redstone, Chief Executive Officer
MMCLD Learning & Development
Comsec TR provides an Access Controlled Telephone System {ACTS) to Correctional Centres and Juvenile Justice Facilities on the east coast of Australia. It is imperative that ComsecTR provides these services with a high degree of Security and within a Quality Assurance framework.
Comsec TR has implemented robust Management Systems incorporating both ISO27001:2006 {Information Security) and ISO9001:2008 (Quality Assurance) to provide a high level of assurance to our customers that all services are delivered effectively and efficiently with respect to security principles and quality standards. ComsecTR has engaged David Wheeler of Mitec Pty Ltd to provide professional auditing services in order that the ComsecTR Management Systems continue to be certified against the respective Standards.
David has demonstrated his capability as a Lead Auditor whilst conducting numerous audits at Com sec TR’s _Sydney and Brisbane locations over a number of years. David has an excellent working knowledge of the standards and provides a business focused approach to his auditing. David provides first-rate feedback on our procedures and systems and makes relevant improvement suggestions across all facets of the operations of our management systems. David’s services are highly respected and his support has helped tremendously to improve our management systems.
Rosalie Windust , CEO
Comsec TR Pty Ltd
Toshiba Australia takes great pleasure in providing this testimonial to David Wheeler.
The current ISO 27001 audit completed by David Wheeler was built on honesty & professionalism from day 1.
It is clear that David has mastered his craft and works with complete professionalism by making the complete experience for Toshiba, its managers, and staff a pleasurable experience.
Based on Toshiba Australia’s experience, we have no hesitations in recommending David Wheeler for future certification audits.
Ahmad Malas
Toshiba
David started by establishing a very clear understanding of our objectives and operating environment. This context was invaluable throughout the audit, as David helped us restructure and align our existing information security and management systems to meet the required standards. Most importantly, where we had identified gaps David always had advice and solutions.
Aside from successfully completing the audit report on time and budget, David helped us establish an on-going programme for continuous improvement. Our business processes are certainly more practical and robust as a result of the exercise. We learnt a great deal that will help our business moving forward.
Shaun Pyrah CEO
Six Faces